Privacy Policy

1. Introduction

Wolf IQ Pty Ltd (trading as WP Copilot) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our WordPress support services.

2. Information We Collect

2.1 Personal Data: Includes names, email addresses, phone numbers, and billing addresses provided during sign-up.

2.2 Technical Data: Includes WordPress login credentials, FTP/SSH access, and hosting environment details required to perform repairs.

2.3 Communication Data: We record and store all correspondence sent and track phone inquiries for quality assurance and training.

3. Use of Collected Information

3.1 Purpose of Use: We use your information to execute technical repairs and maintenance, manage billing and subscriptions, and provide proactive security alerts and service updates.

3.2 Marketing: We may send you information about related services under the Wolf IQ brand. You may opt-out at any time.

4. Storage and Security

4.1 Encryption: Sensitive credentials and payment data are encrypted via SSL. Credit card processing is handled externally by Stripe; we do not store full card details.

4.2 CRM Integration: Your data is centralised within the Wolf IQ HubSpot instance to ensure seamless support across our brand ecosystem.

5. Disclosure to Third Parties

We do not sell your data. We disclose information only to essential service providers:

• Infrastructure: Kinsta (Hosting), BlogVault (Backups)
• Communication: Help Scout (Support Desk), CallRail (Phone Tracking)
• Legal: When required by law or to protect our legal rights

6. Access and Correction

You may request access to the personal information we hold about you or request corrections by emailing support@wpcopilot.com.au.

7. Jurisdiction

This policy is governed by the laws of New South Wales, Australia.