Rated 5 out of 5 in Google Reviews

Emergency WordPress Support

Solving WordPress problems for Aussie businesses since 2012. 99% of issues fixed within 24 hours.

Anything WordPress related, we've seen it and can fix it.

Australian WordPress developers

How We Can Help

From content updates to performance and security. We exist to help you get back to business with WordPress support you can count on.

Report the issue

Submit a Support Request below, or email support@wpcopilot.com.au with your WordPress issue.

We investigate

Our team will investigate, and then we report back to you with a quote and timeframe.

Get back your time

99% of issues or tasks are completed within 24 hours, so you can get back to running your business.

Don't take our word for it!

We solve 100s of WordPress issues for customers every month.

"I have been a customer of WP Copilot for over 6 months now, this has been the best decision I have made to sign up for their services."

Matthew Tutty

Verified Google Review

"I am so grateful to have found WP Copilot. In a word, the team is incredible. Having them based in Australia is a significant advantage. The team is always super responsive to my issues and concerns with my website."

Lisa Cook

Verified Google Review

"I've found the support truly excellent: they're great at what they do, and really go beyond the initial issue if needed. Responses are well-considered and they show initiative too — nothing 'canned' or generic. Highly recommended!"

Sarah Denholm

Verified Google Review

"What an awesome crew at WP Copilot. Plus what a bonus that they are based in Australia too certainly helps to deal in real time. The crew are always prompt and courteous in their response to my concerns and issues."

Beverley Whyfon

Verified Google Review

"I am thrilled to have discovered WP Copilot, it has made running my business so much easier. They are super quick at responding and getting whatever I need done usually within 24hrs."

Jenni Booth

Verified Google Review

"WP Copilot has been great for me. The service is always prompt and accurate. I strongly recommend this company to any small business/startup."

Delia Scales

Verified Google Review

"I cannot recommend them highly enough. If you want help, tech support understanding and just good old common sense, look no further."

Ian Brodie

Verified Google Review

"WPCopilot identified the problems, fixed what was fixable and made recommendations for changes to improve future performance. Thank you Chris for creating such a fantastic, customer-focussed business."

Jeffrey Gibbs

Verified Google Review

"We are extremely grateful to have found these guys at the time we did. We were in a crucial stage of our development and these guys came to the rescue. Great service, they went above and beyond to prioritise our business."

Mathieu Bertrand

Verified Google Review

Submit a Support Request

Our team will investigate and get back to you.

Rated 5 out of 5 in Google Reviews

No strings attached – pay only for what you need.

We'll respond within a few hours during business hours.

Get your time back with expert WordPress help

Your website is critical to your business success, it deserves 1st class WordPress support.

24/7 Uptime Monitoring

We monitor your site 24/7 to catch issues before they impact your business. If something goes down, we're alerted immediately and get it back online fast.

WordPress Developer Support

Need help with WordPress development or custom functionality? Our team helps with troubleshooting, custom code, theme updates, and plugin development.

Daily Automatic Backups

We back up your site daily to ensure you never lose important data. If something goes wrong, we can restore your site to any previous point in time.

Daily Malware Scanning

Hackers are constantly trying to exploit any website. We regularly scan your site for malware and security vulnerabilities to keep you protected.

Vulnerability Updates

New security vulnerabilities are discovered constantly. We keep your WordPress core, themes, and plugins updated to the latest secure versions.

Site Care Report

We send detailed reports to support tickets with priority updates. Get visibility into your site's health, performance, and any issues that need attention.

Speed Optimisation

A slow site kills conversions and rankings. We optimise your front-end code and assets to ensure your site meets Google's Core Web Vitals standards.

Rapid Response

When your site breaks, you can't afford to wait. We prioritise critical errors and site-down issues, with 99% of support tasks completed within 24 hours.

E-commerce Support

Online stores require extra vigilance. We provide specialised support for WooCommerce, ensuring your checkout, payment gateways, and product pages remain functional.

Looking for longer term WordPress support?

Whatever it is, when it comes to WordPress we can help

30 Days Guarantee 30 Day Money Back Guarantee

If you aren't satisfied, we offer a 30-day money back guarantee.

Monthly Plan for unlimited support

$ 249 Monthly ex GST

No lock in contracts

  • Fix hacked WordPress websites
  • Improve page speed
  • Plugin and theme updates
  • Update WordPress plugins
  • WooCommerce support
  • WordPress hosting transfers
  • 500 Internal Server errors
Sign up today!

We accept all major payment methods and use 100% secure checkout.

Frequently Asked Questions

Check our FAQs below, or feel free to contact us.

What does WP Copilot do?
WP Copilot is a WordPress support and maintenance company based in Sydney, Australia. Think of us as the roadside assistance for your WordPress website. We provide ongoing maintenance, security updates, and a dedicated Australian support team to handle the technical gremlins so you don't have to. You run your business; we ensure your website stays online, secure, and fast.
What's included in Unlimited Support Tasks?
You can send us an unlimited number of support requests, provided they are Small Tasks that can be completed within 30 minutes. This covers the day-to-day things you shouldn't be wasting time on: posting a new blog you wrote, changing an image, updating a staff member's profile, or fixing a plugin setting.
What is the One Active Task rule?
To keep our pricing affordable and our turnaround times fast, we work on one task at a time. Once we complete your current request and get your sign-off, we immediately pick up the next one in your queue. This ensures we never get bottlenecked and every client gets fair attention.
Can you fix hacked WordPress websites?
Yes. Our primary goal is to prevent hacks before they happen through proactive security and updates. If your site has been compromised, please contact us immediately so we can assess the damage and get you back online.
Who is actually doing the work?
WP Copilot is powered by Wolf IQ, a premier Sydney digital agency. You are not getting a generic offshore call center; you are getting access to the same expert developers who build enterprise websites, just formatted for small business speed.
What is excluded from the WordPress support service?
To maintain our low monthly fee and fast response times, we strictly exclude larger project work. This includes Custom Development (building new features/code), Graphic Design, SEO/Marketing, and Full Redesigns. If you need this work, we can provide a separate quote via our parent agency.
What happens if a plugin update breaks my site?
This is exactly why you hire us! We perform updates safely. If an update causes a conflict or breaks the layout, we immediately roll it back to the safe version, diagnose the issue, and fix it before trying again.
Do you support WooCommerce (Online Stores)?
Yes. We support many trades and service businesses who sell parts or bookings online. We ensure your checkout, product pages, and payment gateways are functioning correctly.
Can you host my WordPress website?
WP Copilot does not host websites. However, we have high-quality recommended partners that can handle this for you. If you are looking for better performance or security, just get in touch and we can point you in the right direction.
How do I request WordPress support?
Just email support@wpcopilot.com.au — that's it. Our team will pick it up, ticket it, and get underway immediately. No complex portals required.
Is there a long-term contract?
No. We operate on a month-to-month subscription because we believe we should earn your business every 30 days. You can cancel at any time with 30 days' written notice.
Will I receive reports on the work done?
Yes. You will receive detailed monthly reports covering updates performed, security scans, performance metrics, and overall site health. You will always know exactly what is happening with your digital asset.
What happens if my website goes down outside of business hours?
We have 24/7 uptime monitors on all client sites. If your site goes offline, our team is notified. Outside of standard business hours, we will pick this up at the earliest possible time.
Who owns the website and data?
You own the website and data. We are simply here to support you. Unlike some agencies that lock you in, you retain 100% ownership of your domain, content, and database. If you ever leave, you take everything with you.
Is there a limit on how many users/staff can send tasks?
To maintain security, we accept tasks from authorized contacts only (usually the business owner and one designated manager). This prevents unauthorized staff from requesting changes that might hurt your business.

WordPress Tips & Tricks

Learn from our WordPress experts with helpful tips, tricks, and tutorials

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Rated 5 out of 5 in Google Reviews